FAQ’s

 

 

Products:

              What is the overall height/How do I measure for it?

A               You want to measure from the ceiling to the bottom most point of the fixture.

 

Q               With two-tone fixtures, how can I tell what the “fixture is” and what the “accent is”?

A               This is explained in the product description that can be viewed on the item pages of our website.

 

Q               Does this come with a bulb?      

A               A few of our fixtures are shipped from VT with bulbs. If the fixture you ordered comes with a bulb it will be listed in the Specifications section for that product.

 

Q               When the fixture has dedicated LED lamping are the bulbs included?  

A               Since dedicated LED diodes/boards are integrated into the fixture builds, no bulbs are needed.

 

Q               Are your products UL rated?

A               Yes, the vast majority of Hubbardton Forge lamps and lighting fixtures are UL/CUL approved. This information is noted with these particular fixtures.

                  Non-UL approved fixtures may have alternate ratings   and are listed as such.

 

Q               Are your products suitable for commercial use?

A               Yes, many of our products are used in commercial settings such as hotels, restaurants, medical facilities and offices, to name a few.

                  Many of our wall sconces are ADA compliant, meeting the federal requirements under the American Disabilities Act for use in commercial locations. 

                  Information specific to a fixture can be found in the Specifications section by product on our website

 

              Are your products covered by a warranty?

A               Yes. Click here to view our complete Residential Lifetime Limited Warranty. Click here to view our 5 Year Commercial Warranty.

 


Design Resources:

Q               What size fixture should I purchase?

              Check out the ALA’s (American Lighting Association) Lighting Guide.

 

Q               How can I tell how much light a fixture will create?

A            


Order Questions:

Q               How can I check the status of my Purchase Order?

A               Check a PO status tool can be accessed via the header and footer of this website. Also, our customer service team would be happy to answer any questions you might have.

 

Q               What is your lead time?

A               All products are made to order, with the exception of our HF Reflections line – we typically ship within 4 weeks of receipt of a complete order.

                 Please check with your showroom to confirm the lead time they use. If the order qty is 20+, we typically ship within 8 weeks of receipt of a complete order.

 

Q               Do you have a “Rush Order” process?

A               Absolutely. An “Enhanced Lead Time” option is available and is dependent upon component availability and is only available to accounts in good standing.

                 Contact our service team to see what quicker lead times may be possible for your order.

 

Q               When does my lead time start?            

A               At the time the order is received and processed (this can take up to 24 hours) Custom order lead times begin when we receive the signed custom quote.

 

              If I’m an electrical distributor how can I make a purchase?

A               Please contact our Commercial Team at 866-398-1530.

 

Q               If I’m an interior designer can I buy direct?

A               Please contact our Trade Services team at 866-492-8053 or submit a Trade Account Application here.

 

              I like your fixtures but need something a little longer/shorter/wider/skinnier. Do you do any custom work?

A               Whether modifying current product, or creating a one-of-a-kind design, our Customs team will work with you to devise a creative solution for your lighting challenge.

                 Click here to submit a custom inquiry.

 


Service & Support

Q               How can I get a copy of the Specification sheet?

A               Simply go to the product page of the fixture you’re interested in learning more about, and scroll to the lower portion of the page to the “Specifications section.”

                 Within that section of the page click on the “Print Specification Sheet.”

 

Q               How can I get a copy of the installation instructions?

A               Simply go to the product page of the fixture you’re interested in learning how to install, and scroll to the lower portion of the page to the “Specifications section.”

                 Within that section of the page click on the “Installation Sheet” and the instructions will be rendered on the screen.

 

Q               Where can I see one of these lights in person?

A               We work with over a thousand showrooms across the US. Click here to visit our dealer locator where you can enter your zip code to find the showroom closest to you.

 

Q               Where are your fixtures made?

              Our fixtures are conceived of, designed, and manufactured under one roof in Castleton, Vermont, USA with the exception of our HF Reflections line,

                  which is design in Castleton by our talented designers, produced through a global partnership, then undergoes quality control by our uncompromising team here in Vermont.

 

Q               Can I get a finish/shade sample?

A               Yes, please contact our Customer Service Team at 800-826-4766 to find a resource for finish samples.

 

Q               I ordered from a lighting showroom but now there is a problem with the fixture. How can I get a replacement?

A               Please contact the showroom where you purchased the product to order a replacement.

 

Q               I ordered from a lighting showroom but I didn’t get the right product. How can I return this and get the right one?

A               Please contact the showroom where you purchased the product to exchange it.

 

             Do you sell Hubbardton Forge products online?

A              Hubbardton Forge products are available for sale at a number of Authorized Hubbardton Forge online retailers. You can also visit SHOP.HubbardtonForge.com

                 to purchase a selection of products:Outlet (discontinued, open box, clearance); and Exclusive and Limited Edition designs.  Additional products for Outlet are added daily.